TERMS AND CONDITIONS

READ THESE TERMS CAREFULLY BECAUSE HERE YOU WILL FIND OUT
ABOUT YOUR RIGHTS AND OBLIGATIONS RELATED TO THE USE OF THE WEBSITE

Welcome to “ALTAMAR”, we are an ecommerce identified with NIT.
1143256615-9, through which you can purchase different products.

These Terms apply to users of our Site, including
to its visitors, whether or not they have registered. They will be able to access
through the website www.altamar.com.co.

Use of our Site is also subject to our current Data Processing Policy.

The User with the acceptance of these terms and conditions
accepts that you are entering into a binding contract with ALTAMAR, through which Users' access to the Site is regulated,
its content and services.

ALTAMAR may modify these Terms and Conditions at any time.
moment with or without prior notice. The User must visit this page
periodically to review the most current version of these Terms,
because they are mandatory.

If the User needs to contact us, they can write to us by
Whatsapp number that you can find on our Site, or by email
email hello@altamar.com.co.

ALTAMAR will contact you by the same means that you wrote to us.

ABILITY

Ecommerce is only available to people who have the capacity
legal to contract and bind. They will not be able to use the services
people who do not have legal capacity, minors or users
who have been temporarily suspended or disabled
definitely. If you are purchasing on behalf of a Company, you must
have the capacity to contract on behalf of such entity and to bind the
same under the terms of this Agreement.

AUTHORIZATION FOR THE USE OF THE HIGH SEA

The User authorizes, as well as declares that he accepts that he has read and
understand the terms and conditions when you connect, access, or use
HIGH SEAS. This authorization extends to the Privacy policies.

If the User does not accept the Terms and Conditions or the policies of
privacy, you may not connect, access or use ALTAMAR in any way.
manner.

RIGHTS THAT THE USER GRANTS TO ALTAMAR

The User authorizes ALTAMAR to: (1) Use the processor and hardware
storage of your device to facilitate the operation of the
Site, (2) Publish advertisements or other types of information
ALTAMAR and commercial partners, anywhere on the Site. (3)
Make Notifications.

GENERAL OBLIGATIONS OF THE USER

If you are a natural person, you must be of legal age and provide the information that ALTAMAR may require to make the purchase.

If you are not of legal age, you should not use the Site or provide any of your personal data.

If it is a legal entity, it must be legally constituted and provide the information that ALTAMAR may require.

You must be responsible for the veracity and accuracy of the data provided.

Immediately notify ALTAMAR of any anomaly

Guarantee that: 1) you have no employment relationship with ALTAMAR,
its officers, directors, employees, agents and contractors. 2) no
will violate any other agreement in which the User is bound by
provision of any law, rule, regulation, order or ruling
judicial.

Accept these terms and conditions of the Service.

Keep ALTAMAR and its allies free of liability,
any event that causes damage to any Third Party, on the occasion of the
actions you take through the Site.

USE RESTRICTIONS

The User cannot, directly or through any person, carry out the following activities:

Use the Site for illicit, illegal or unauthorized purposes.

Use the Site in any form of spam, unsolicited mail or similar conduct.

Allow access to the account on the Site by persons not
authorized. The User assumes all responsibility for the use not
authorized of the Site.

Use the Site for unauthorized purposes.

Interfere with or disrupt the operation of the Site, or the servers or networks that host the Site , or disobey any laws or regulations, procedures, policies or regulations of such servers or networks.

Post or make available through the Site any
content, text or information that is abusive, threatening, obscene,
defamatory, slanderous, or discriminatory on racial issues,
sexual, religious or otherwise unpleasant or offensive.

Impersonate another User or provide false information on the Site whether directly or indirectly.

Falsely state or misrepresent your affiliation with any
person or entity, nor post false or inaccurate information on the Site.

Transmit, distribute, display or make available through or on
connection with the Site any content, including content
generated by the User, which may violate the rights of
third parties, including intellectual property rights and
privacy rights, or that may contain any illegal content.

Take screenshots, linking, hotlinking, linking, indexing or
any redirection to other websites or Applications; So
such as impressions, reproductions, distributions or publications of
content hosted on the Site, such as images of any
type, logos, texts, recommendations, comments and any other
element contained on the Site.

Take any action that imposes or may impose, at the discretion of the
Site, an unreasonable or disproportionate load on the infrastructure
of your Site.

Infringing the physical or computer security measures that the Site provides, in order to prevent or restrict access to the Site .

Copy, modify, alter, adapt, make available, translate,
reverse engineer, decompile or disassemble any part
of the Site.

Create a browser, frame, or graphical user interface (GUI) around the Site without authorization from the Site.

Carry out any activity that is contrary to public order and
the strict compliance rules that regulate this type of services
In Internet.

In case of non-compliance with the provisions established in the
Terms and Conditions, ALTAMAR may initiate legal action for
contractual or extra-contractual and/or criminal civil liability.

HOW TO BUY ON THE ALTAMAR?

Once the User is on the Website, they will be able to choose the
product you wish to purchase, providing your personal data to
finalize the purchase. You must commit that the information you provide to us
proportions is true, accurate and complete.

The purchase and sale contract between the User and ALTAMAR is perfected
only when the User presents the purchase offer through the
select the product and make the payment using the payment methods
payment arranged on the Site.

ALTAMAR may accept the offer immediately, once it has been
payment made. Acceptance of the offer will be made through
email addressed to the address provided by the
User.

Orders are subject to availability. In difficult cases
controllable such as human errors or system problems
computers, where the quantity in available inventory differs from the
order placed or the value of the product does not correspond to reality,
ALTAMAR will inform the User via email of the total cancellation
or partial of your order, so that you can select new
products or cancel your purchase and obtain a refund of your
money.

Product price

On the Site the User will find the different products with their
respective real, definitive and total value to be collected. But they do not include
the costs corresponding to the shipping of the products, which are detailed
at the time of confirming the order in the “Shipping Method” and that they will
depend on the costs and policies of the transport company, the
which are independent.

The price will include all taxes that may be applicable to the
same, as necessary or required by the applicable tax law.

The prices, products and promotions on the Website may apply
in other sales channels and will be the exclusive power of ALTAMAR.

ALTAMAR may publish, modify or discontinue products at any time.

Informed Prices : Any change in the
information published on the Site, including products, prices,
conditions, promotions and offers, will be published and will have effect on
future operations, without affecting, in any case, the rights
acquired.

Way to pay

The User agrees to pay at the time of placing the order,
the products purchased plus shipping costs, which will be
discriminated against prior to the completion of the purchase.

The User may pay for their order through the payment gateway that ALTAMAR has at its disposal on the Website. Terms and conditions of the payment gateway apply.

The purchase is conditional on the approval and verification of the
payment provider or financial institution. All related aspects
to the use of credit cards such as their issue date, expiration,
quota, blocks, etc., will be subject to what is agreed between the User and the
card issuing entity.

The amounts charged for the services will be included in the invoice, as well as taxes and additional expenses.

When the User makes the payment, he or she is expressing acceptance of
the conditions established by ALTAMAR, giving rise to the formation of the
purchase and sale contract by electronic means. After performing the
payment, the User will receive an email with the information of the
transaction.

Payment gateway

ALTAMAR makes a payment gateway available to the User, which
is integrated into the Site, and may be modified or integrated
other forms of additional payments.

For this purpose, payment can be made through Wompi, so
that the User will also be subject to the terms and conditions of
Wompi and must previously accept them.

Payments made by credit card are subject to
approval by the issuing entity (the time of
approval depends on each entity) and compliance with the parameters of
transaction security defined by Wompi.

ALTAMAR reserves the right to reject the transaction when it
is not approved by the credit card issuing entity and/or is not
comply with defined security and fraud prevention parameters
by Wompi.

Users will be liable for the damages caused by their actions or
omissions that could cause third parties and those that affect ALTAMAR.

Payment Reversal

In the case of the User being in any of the cases
established in the Law to apply the reversal of payment, 1)
When the consumer is subject to fraud, 2) When it corresponds to a
unsolicited operation, 3) When the product purchased is not
received, 4) When the product delivered does not correspond to what
requested, with compliance with the inherent characteristics or
attributed by the information provided about him, 5) When the
delivered product is defective. You can follow the next
procedure:

For reversals, the User must submit the complaint within the
five (5) business days following the date on which the User had
news of the fraudulent or unsolicited transaction, or that it should have
having received product or received it defective or not corresponding
as requested. See Decree 587 of 2016

For these cases you must send to the email hello@altamar.com.co, and indicate the following information:

Indicate the reason for your request, in a clear, precise, timely and truthful manner.

Tell us the cause that supports the request, which can only be
one of the following options: a). Was the subject of Fraud. b). It was a
unsolicited operation. c). The purchased product is not received. d).
The product delivered does not correspond to what was requested, does not comply with the
inherent characteristics or those attributed by the information
supply on it. and). The product is defective.

Value for which the reversal is requested.

Attach copy of transaction

Attach a copy of the identity document of the owner of the payment method with which the purchase was made.

Attach certification of the bank account with which the operation was carried out. Extracts are not allowed.

How will we refund the money?

The refund will be made to the same payment method as the
User used at the time of purchase and we may take up to
fifteen (15) business days to complete it.

Product return

In this case, the User must tell us the address where the product can be collected.

Integration with Third Parties

For the correct use of ALTAMAR, the User must, on some occasions, access third party pages.

Immediately the User leaves our page, and
make use of third-party pages, you will be subject to the Terms and
Conditions of these pages, which you must consult to
accept them.

All aspects related to the use of the media
payment, such as its issue date, expiration, quota, blocks, etc., are
They will be subject to the agreement with the financial or banking issuing entity.

Any inconsistency, inconvenience or failure
presented on third party pages, are not ours
responsibility. We make it clear that ALTAMAR has no interference
about them, therefore, we will not be responsible for such failures,
inconsistencies or inconveniences.

Trademarks and Trade Names

The brand, logo, commercial slogan and all other identifiers related to ALTAMAR
They are your property whether registered or not. Other registered trademarks,
service marks, trade names and logos that appear on ALTAMAR belong to their respective owners (" Third Party Marks ").

No right, license or interest to the ALTAMAR brands or
Third Party Marks are granted herein, and Users
agree that there is no right, license or interest with respect to the
ALTAMAR brands or Third Party Brands.

By virtue of the foregoing, the User will avoid using any of these brands without authorization. The Brands related to ALTAMAR and Third Party Brands are regulated by intellectual property rules and regulations and other legal provisions.

Intellectual Property Rights

ALTAMAR, in compliance with the provisions of Intellectual Property and Copyright, provides the following:

Users accept that ALTAMAR will retain any content entered on the Site for an indefinite period of time.

Users understand that ALTAMAR retains all rights
patrimonial of all the information, creation and everything that
subject to Copyright and Intellectual Property
found on the Site.

Any breach in relation to property rights
intellectual and copyright, ALTAMAR reserves the right to cancel
the account, in addition that Users are obliged to respond for the
damages caused.

Fiscal Responsibility:

The User is obliged to comply with the fiscal and tax obligations imposed by law.

Anti-Corruption Commitment

The User, its shareholders, affiliates, officers, directors,
employees or agents acting under these terms and conditions,
will comply with all applicable anti-corruption laws.

Advertisements

ALTAMAR may integrate advertisements or sponsorship links. If a User
Clicks on advertisements may be transferred to a Website of a
advertiser as well as receive messages, information and offers.

All information contained in the advertisements belongs
exclusively to advertisers. ALTAMAR does not have any representation
in said advertisements, nor does it have control over them. ALTAMAR as well as
advertisers or third parties related to them may have
entitled to certain earnings from such advertisements.

Cookies and Local Information Storage

When accessing or using the application, ALTAMAR may use technologies
such as "cookies" (or similar technologies), which store certain
information on the computer ("Local Storage") and that allows the
automatic activation of certain features and the best use of the
service.

The cookies used in the service are created per session, they do not include
no information about the User, except the session password,
which is deleted when you end the session in the application
(usually after 24 hours). Most browsers
allow you to delete cookies from your hard drive, acceptance of blocking
cookies, or receive a warning before a cookie is stored.
To delete or deactivate the Local Storage option, the User
you must use the configuration option according to the instructions
specific information provided by the Technology User. However, if
the User blocks or deletes the cookies the User experience in
Line may be limited.

ALTAMAR uses certain third-party cookies every time the
User visits the application or when he visits other websites that
They use similar cookies without altering the Application service. The
Third party cookies are stored only as non-information
personal information, such as the history of web pages visited, the duration of
your navigation, etc.

Indemnity:

The User will hold ALTAMAR harmless with respect to third parties who
could be affected depending on the use they give to the Site.
The User will be liable for any damages caused by their actions or omissions.
could cause to Users, third parties and those that affect ALTAMAR.

The User, as appropriate, will directly assume the
responsibility for damages and losses generated to the
counterparty herein due to non-compliance or
non-compliance with the stipulations contained therein, leaving
obliged to compensate the counterparty for damages and losses suffered,
without prejudice to the actions and/or rights that the party may have
harmed against them.

Applicable legislation

The laws of Colombia govern these Terms, as well as any
lawsuit that may arise between the User and the Site,
without regard to conflict of law provisions.

Requests, Complaints or Claims

If the User has any questions or comments about the
Terms and Conditions of Use and/or Privacy Policy, the User
You can send an email to the following address: hello@altamar.com.co

Requests, understood as requests for information
and/or consultation and to obtain a prompt resolution thereof; they will be
resolved, attended to or answered within fifteen (15) days
following the date of its presentation through the media
communication established and communicated by the Website. Information
that must be presented is: Name of the petitioner, document of
identity, order reference (if applicable), email,
telephone, indicate the date of the Request, and other observations
relevant.

Complaints are understood as dissatisfaction with the goods received, or with the attention provided by the Site.

The Complaint refers to dissatisfaction with billing,
means of payment and other issues associated with the payment of the product. The
Claims will be resolved, attended to or answered within fifteen
(15) days following the date of its presentation). The information that
must be presented is: Name of the petitioner, identification document,
Purchase pin number (if applicable), email, telephone,
indicate the date of the Petition, and other pertinent observations (such as
They could be: product purchased (details and/or characteristics), value of
purchase, date of receipt of the product).

All requests will be resolved, attended to or answered within
of fifteen (15) days following the date of its presentation

ALTAMAR Notification and Contact Information

ALTAMAR is located at the following address and the details of
contact are as follows, the above for the purposes of being notified
of any judicial act or of any type.

Address: Cra. 58 #96-187, Local 7-8 Lyd House 98

Telephone: +57 3147332213

Email: hello@altamar.com.co

Last Update: January 18, 2023